Privacy Policy

1. Personal Information-(Definition)

Personal information is considered to be information that identifies individuals or is directly associated with a specific person or entity such as a name, telephone number, physical address, email address and or information about activities which can be directly linked to that person, such as his or her purchases.

2.Personal Information collected

We collect certain personal information that you provide us, such as when you:

a) Sign up or register on the website.

b) Register to use or sign up on the website or for news or notifications for specials or other promotions.

c) Contact us for any reason, by replying to inquiries by mail, through our website, by telephone through customer service, or by any other means at our offices or retail points.

d) During processes we may collect some information when you visit our website (www.

The personal information, we collect may include the following; Sender’s ( Name, Company name, address, telephone/mobile numbers, email address,) and Receiver’s ( Name, Company name, delivery address, telephone/mobile numbers and email address).

3. Utilisation of the Personal Information at our end.

The personal information we collect is used to process requests or transactions, inform you of various special promotions, and understand your needs so that we can serve you better. We may use your telephone number, your email or your postal address to: advise you of special opportunities and programs that we may run from time to time and offer you coupons or promotions.

4. Sharing of Personal Information

We do not sell, rent, share or disclose personal information to third parties without your prior consent, except as described below, however, transmission of information may occur in below mentioned situations.

a. Order and delivery processing.

We may provide to a third party information that is necessary to fulfil an order you have placed with us to delivery your order. If you pay by a credit or debit card, your card number and sales transaction information are passed on to the card processor and/or issuer (including their service providers such as fraud verification services). However, we give suppliers, and others involved in the commerce distribution chain only the information needed to provide you the products or services you order, such as shipping and/or billing address, email address, telephone number and product orders. Moreover, we require them to keep the information confidential and not to use it for any other purposes.

b. Our Contractors

Since, we have all operational units under one roof (in-house), there are no chances to reveal the info to third party, however in case of subcontract the some portion of job is possible, in that case we have to reveal this info (limited & necessary) to our sub contractors but all of them are our trust worthy partners and we have necessary agreements in place to protect customer information.

c. Other Uses and Disclosures

In addition, we may use or disclose personal information in the good faith belief that we are lawfully authorized to do so, or that doing so is reasonably necessary to protect you, to respond to any claims, or to protect the rights, property or personal safety of, our clients, our employees or the public or as required to comply with local laws and authorities.

5. Protection of Personal and Credit Card Information

We have adopted security measures in an effort to protect personal information from loss, misuse or alteration while it is under our control. We use technical, contractual, administrative and physical measures in an effort to protect against unauthorized access. Personal information we collect is stored electronically.

Information is encrypted using a security protocol called SSL (Secure Sockets Layer), which encrypts all information prior to transmitting it over the Internet. We also use SSL to allow you to securely view your online account and registration information, SSL is enabled and fully functional on the website.

All credit card information or financial information will NOT be collected, stored, shared,rented or leased to any third Party under any circumstances

Online account information is accessible only by using a password. To protect the confidentiality of personal information in your online account, you must keep your password confidential. You are responsible for all uses of by anyone using your password.

7. Rights and Acceptance

We give you the opportunity to opt-out of receiving certain information or to request that certain information not be shared with third parties, by giving you the below choices to inform us of your decision.

If you do not want us to share information with third parties, If you do not want to receive promotional information, or. If you do not want to receive promotional emails, you can: (a) call our customer service representatives at +971 4 2778139 (b) email us at or (c) write us using the Contact Us menu under the Customer Service Menu on our website Or d) unsubscribe from our emails by pressing unsubscribe button.

8. Online Terms

a. Updating, Reviewing or Correcting Online Personal Information

You can review or correct your online account information at online on the "My Account" area of the website.You also may email us at or call us at on +971 4 2778139.

b. Questions or Concerns

If you have any questions about our privacy policy you can contact us as per the below methods;

1. Call our Customer Service representatives at (UAE): +97142778139

2. Email us at

9. Changes in Website Policies and Terms and Conditions.

We reserve the right to change or update, from time to time, website Policies and Terms and Conditions in order to meet requirement and standards. We will however, be advising our customers and Payment Gateway Provider and Bank, about any such changes immediately.

© Flower Express 2017